Transparent and fair refund policies designed to protect your interests and ensure satisfaction.
Last Updated: April 2026
At NextCab, we believe in maintaining transparency and fairness in all our transactions. This refund policy outlines the conditions and procedures for refunds on our platform. We stand by the quality of our services and want you to be completely satisfied.
Refunds are eligible for cancelled bookings made through our platform. Completed rides are not eligible for refunds unless there are service issues or driver misconduct reported within 24 hours of the ride.
All refunds are processed within 2-3 business days from the date of request. For payments made via credit/debit cards, the refund may appear in your account within 3-5 business days depending on your bank's processing time. UPI and digital wallet refunds are processed within 3-5 business days.
You can track your refund status in the 'My Bookings' section. We will also send you email and SMS updates about your refund. If you don't receive your refund within the stated timeframe, contact our support team immediately.
Open your account and navigate to the bookings section.
Choose the booking you want to refund.
Click 'Request Refund' and provide required details.
Monitor your refund status and receive updates via email.
Contact our support team immediately with your booking reference. We'll investigate and help resolve the issue.
Refunds are issued to the original payment method. For exceptions, contact our support team for assistance.
Credits cannot be converted to cash. They must be used for future bookings on our platform.
Our support team is available 24/7 to assist with refund queries and concerns.